Yes, please send us a message with the item you want, and we will endeavour to order it in for you.

Alternatively, you can sign up to be notified when a certain item comes back into stock.

Our aim is to make your online shopping experience as
enjoyable as possible. To make a purchase, browse our product page at the top of the page, add your required items to your shopping cart by selecting the correct sizes, colour choices, and trims/accents and then clicking ‘add to cart.’

To review your items, click on the ‘your cart’ link at the top of the page. Here you can change the quantities or remove any items from your cart. To place your order, click on “checkout” to go to the checkout page to complete your order

No, but it is recommended that you do so that your order history can be retrieved, although there is a possibility of checking out as a guest when you reach the checkout page.

We do not share any of your information provided by you as a guest purchaser or as an account holder with any other person or organisation. All your personal information is kept private and confidential, in line with GDPR.

For now, we only ship within the UK and British Isles.

We accept Visa, Visa Debit, and Mastercard. We also have a PayPal option.

All prices include value added and tax (VAT). No duties are included.

The billing and shipping address can be different. However, both addresses must be in the same country.

Unfortunately, we are not always told why a payment was declined. Please check that you entered all the required details accurately.

If all your payment details have been entered correctly, please contact the card issuer to enquire as to the reasons for the payment being declined.

If you are still experiencing problems with making a payment with a different card, then please contact the customer service team who can help you further.

Yes, if you have placed an order, it is possible to amend or cancel it through the website. If support is needed, please contact customer service.

If you change your mind after you have placed your order, please contact us as soon as possible and we will do what we can to cancel the order before it is dispatched. We are unable to amend orders that have been shipped.

If you realise your personal details are incorrect once you have placed an order, please contact our customer service team as soon as possible and we will do all we can to help.

If you realise that you have entered an incorrect address, please let us know as soon as possible so that we can try to help in getting the address amended.

If the order has already been dispatched, please wait until you receive the delivery and send back to us as advised in our return’s information.

No, we do not currently offer click and collect, but we are looking into how we might offer this in the future.

We want to ensure you select the correct size, so we have a measurement table available for our product pages. You need to check this as our undergarments sizing depend on the design of the undergarment. Click the measurement table on the product page to see them. Please contact our customer service team if you need any further help.

You can return any part of your order within 14 days of receiving it. You can visit the returns portal www.eustacedesigns.co.uk/returns  to start the process. If you need any further information, please contact us on customerservice@eustacedesigns.com